Introduction
The sales@voltxenergy.com.au email address is a key communication channel for our team. It represents the voice of our company, and every message sent from it should be professional, clear, and customer-focused. This guide outlines best practices, key principles, and templates to ensure all our customer communications are effective and on-brand.
Always use this email address when communicating with our customers. Your HubSpot email address might be the one appearing on the "From" address bar, so you have to change it to sales@voltxenergy.com.au
Core Principles for Every Email
-
Be Personable and Professional: Use a friendly, conversational tone while maintaining professionalism. Address the customer by their first name.
-
Keep it Concise and Scannable: Customers are busy. Get to the point quickly. Use short paragraphs, bullet points, and bold text to make key information easy to find.
-
Provide Value: Every email should offer something of value. This could be a solution to a problem, a clear next step, or an answer to a question.
-
Clarity is Key: Avoid technical jargon where possible. If you must use it, explain it simply. For example, instead of just saying "LiFePO4," you could say "Lithium Iron Phosphate (LiFePO4) technology, which is known for its safety and long life."
-
Always Include a Clear Call to Action (CTA): What should the customer do next? Tell them explicitly. This could be "Reply to schedule a call," "Click here to view our product brochure," or "Let me know if you have any questions."
-
Maintain a Consistent Signature: Your signature should be uniform across the team. It should include your full name, title, contact number, and a link to our website.
Standard Email Templates:
Subject: Your Renewable Energy Proposal – Secure Your Spot Today
Hi [Customer Name],
Thank you again for considering us for your renewable energy journey. With over 10 years in the industry and hundreds of successful installations, we back every system with full product and installation warranties for your peace of mind.
You can view your proposal [Proposal Link]
Spec sheet: [Link] | Warranty details: [Link] | Recent installations: [Link]
If you’d like to compare options, here’s a quick overview of a second setup you might consider: [Insert second option details here — e.g., more batteries, larger system, different configuration]. This helps you see the difference in capacity and potential savings.
⚠️ Important: Your proposal price, stock allocation and installation timeframe are only valid for 48 hours.
Batteries are in extremely high demand as households move quickly to secure rebates and start saving (or even earning) on energy. Delaying risks missing stock, longer installation times, and losing access to the government rebate.
To lock in your system, the financial commitment at this point is minimal — (details in your proposal) along with a signed contract.
You will need to provide the following using our guided platform on your phone or computer:
- A recent power bill
- A few photos of your site setup (upload here: [Upload Link]
Please make sure you use the email address you use to communicate with us
If you’re ready, you can complete this today. Otherwise, I’ll follow up with you later today or tomorrow before the proposal expires.
Any questions, feel free to call me directly at 0483 961 227.
Best regards,
[Your Name]